Privacy policy

Last updated: August 15, 2026

NOWHEY operates this store and website, including all related information, content, features, tools, products, and services (collectively, the “Services”) to provide you with a convenient and personalized shopping experience.

Our store is powered by Shopify, which helps us provide and operate the Services.

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, use our Services, make a purchase, or otherwise communicate with us.

If there is any conflict between our Terms of Service and this Privacy Policy regarding the collection, processing, or disclosure of personal information, this Privacy Policy will apply.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read and understood how we collect, use, and disclose your information as described below.

Personal Information We Collect or Process

“Personal information” means information that identifies you or can reasonably be linked to you.

Depending on how you interact with our Services, where you live, and what is permitted or required by applicable law, we may collect or process the following categories of personal information:

  • Contact information, including your name, billing address, shipping address, phone number, and email address.

  • Payment and financial information, including payment details, transaction information, payment method, and payment confirmation.

  • Account information, including your username, password, account preferences, and settings.

  • Order and transaction information, including products you view, add to your cart, purchase, return, exchange, or cancel, as well as your transaction history.

  • Communications with us, including information you provide when contacting customer support or submitting an inquiry.

  • Device information, including your device type, browser, network connection, IP address, and other online identifiers.

  • Usage information, including how and when you interact with, browse, or use our website and Services.

How We Collect Personal Information

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, place an order, use our Services, contact us, or otherwise provide information to us.

  • Automatically through our Services, including through your device, browser, cookies, and similar technologies.

  • From service providers, including companies that help us provide payments, hosting, analytics, customer support, shipping, and other services.

  • From partners and other third parties, where permitted by applicable law.

How We Use Your Personal Information

We may use your personal information for the following purposes:

Providing and Improving Our Services

We use your information to:

  • Process and fulfill orders.

  • Process payments.

  • Arrange shipping and delivery.

  • Manage returns, refunds, and exchanges.

  • Manage your customer account.

  • Remember your preferences.

  • Provide product recommendations.

  • Enable reviews and other website features.

  • Improve and personalize your shopping experience.

Marketing and Advertising

Where permitted, we may use your information to send marketing or promotional communications by email, text message, or other channels.

We may also use information about your activity on our website to show you relevant advertisements on our Services or other websites and platforms.

Security and Fraud Prevention

We may use your personal information to:

  • Authenticate your account.

  • Help provide a secure shopping and payment experience.

  • Detect and investigate suspected fraud, illegal activity, abuse, or security threats.

  • Protect our website, customers, business, and Services.

If you create an account with us, you are responsible for keeping your login details and password secure.

Customer Support and Communication

We use your personal information to communicate with you, respond to inquiries, provide customer support, and maintain our relationship with you.

Legal and Regulatory Purposes

We may use your information where necessary to:

  • Comply with applicable laws and legal obligations.

  • Respond to valid legal or government requests.

  • Resolve disputes.

  • Enforce our terms and policies.

  • Protect our legal rights and the rights of others.

How We Share Personal Information

We may disclose personal information to third parties where necessary for legitimate business purposes, including:

  • Shopify and service providers that help us with website hosting, IT services, payments, analytics, customer support, cloud storage, fulfillment, and shipping.

  • Business and marketing partners that help us provide advertising and marketing services.

  • Third parties you authorize or direct us to share information with, including shipping providers, social media services, or login integrations.

  • Affiliates or companies within our corporate group, where applicable.

  • Legal authorities or other parties, where disclosure is required to comply with law, respond to legal requests, enforce our terms, investigate fraud, or protect our rights and the rights of others.

  • Parties involved in a business transaction, such as a merger, acquisition, restructuring, financing, or sale of all or part of our business.

Our partners and service providers may process your personal information in accordance with their own privacy policies and applicable law.

Our Relationship with Shopify

Our store is hosted and powered by Shopify.

Shopify collects and processes certain personal information about your access to and use of our Services in order to provide and improve the Shopify platform and related services.

Information you submit through our store may be transmitted to Shopify and other service providers, including providers located outside the country where you live.

Shopify may also use information about your interactions with our store and other merchants to provide certain enhanced features and personalized services.

For more information about how Shopify processes personal information, you can review Shopify’s Consumer Privacy Policy and use Shopify’s Privacy Portal where applicable.

Third-Party Websites and Links

Our Services may contain links to websites or online platforms operated by third parties.

If you visit a third-party website, its own privacy, security, and terms and conditions will apply.

We are not responsible for the privacy practices, security, accuracy, completeness, or content of third-party websites or platforms.

Information you choose to share publicly or through third-party social media platforms may also be visible to other users and may be used by those platforms according to their own policies.

The inclusion of a third-party link on our website does not necessarily mean that we endorse that third party or its services.

Children’s Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction.

If you are a parent or legal guardian and believe that a child has provided us with personal information, please contact us using the details below so that we can review and, where appropriate, delete that information.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we sell or share personal information belonging to individuals under 16 years of age, as those terms may be defined under applicable law.

Security and Retention of Your Information

We take reasonable measures to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We recommend that you avoid sending sensitive or confidential information through unsecured communication channels.

We retain personal information for as long as reasonably necessary for purposes such as:

  • Maintaining your account.

  • Providing our Services.

  • Fulfilling legal and regulatory obligations.

  • Resolving disputes.

  • Enforcing our agreements and policies.

The exact retention period may vary depending on the type of information and the reason it was collected.

Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information.

These rights may include:

  • Right to Access or Know: You may request access to personal information we hold about you.

  • Right to Delete: You may request that we delete certain personal information.

  • Right to Correct: You may request correction of inaccurate personal information.

  • Right to Data Portability: You may request a copy of certain personal information in a portable format or ask us to transfer it to another party, where applicable.

  • Marketing Preferences: You may unsubscribe from promotional emails at any time using the unsubscribe option included in those emails.

Even if you unsubscribe from marketing communications, we may still send you non-promotional messages relating to your orders, account, payments, or customer support.

You can exercise applicable privacy rights by contacting us using the details provided below.

We may need to verify your identity before processing certain requests, where permitted or required by law.

You may also authorize another person to submit a request on your behalf. In such cases, we may require evidence that the person is authorized to act for you.

We will not discriminate against you for exercising your applicable privacy rights.

Complaints

If you have concerns or complaints about how we process your personal information, please contact us using the details below.

Depending on where you live, you may also have the right to submit a complaint to the relevant data protection or privacy authority.

International Data Transfers

Your personal information may be transferred, stored, or processed in countries other than the country where you live.

Where required by applicable law, appropriate safeguards may be used for international transfers of personal information.

For transfers from the European Economic Area or the United Kingdom, these safeguards may include recognized contractual mechanisms such as the European Commission’s Standard Contractual Clauses or equivalent mechanisms approved by the relevant UK authority.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, Services, legal requirements, or operational needs.

When we make changes, we will update the “Last updated” date at the top of this page and provide any additional notice required by applicable law.

Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or would like to exercise any privacy rights available to you, you can contact us at:

NOWHEY

Email: assel@drinknowheysa.com
Phone: +966 54 505 1756
Address: Ash Shati, Jeddah 23613, Saudi Arabia