Refund policy

Returns

Due to the nature of our food and beverage products, we do not accept returns or exchanges due to a change of mind once an order has been delivered.

However, if you receive a product that is damaged, defective, expired, or different from what you ordered, please contact us as soon as possible at assel@drinknowheysa.com.

Please include your order number and clear photos of the affected product so we can review the issue and arrange an appropriate replacement or refund where applicable.

Nothing in this policy limits any rights you may have under applicable consumer protection laws in Saudi Arabia.

For any return or refund-related questions, please contact us at assel@drinknowheysa.com.

Damaged, Defective, Expired, or Incorrect Orders

Please inspect your order as soon as you receive it.

If your order arrives damaged, defective, expired, or contains an incorrect product, please contact us as soon as possible at assel@drinknowheysa.com.

To help us resolve the issue, please provide:

  • Your order number
  • A description of the issue
  • Clear photos of the affected product and packaging

Once the issue has been reviewed and confirmed, we may offer a replacement or refund, as appropriate.

Please do not consume any product that appears damaged, defective, expired, or has compromised packaging.

Non-Returnable Products

For health and safety reasons, we do not accept returns of food or beverage products that have been delivered in good condition simply because you changed your mind.

We also cannot accept returns of:

  • Opened or partially consumed products

  • Products with broken or removed seals

  • Products that have been used

  • Products that have not been stored or handled appropriately after delivery

This does not affect your rights if the product was damaged, defective, expired, incorrect, or otherwise required to be refunded or replaced under applicable law.

Exchanges

We do not offer exchanges for change-of-mind purchases.

If you receive a damaged, defective, expired, or incorrect product, please contact us and we will review the issue and arrange an appropriate replacement or refund where applicable.

European Union Orders

If your order is shipped to a country where mandatory consumer cancellation or return rights apply, those statutory rights will continue to apply.

Where applicable, any return or cancellation will be handled in accordance with the consumer protection laws of the relevant jurisdiction.

Refunds

If your refund request is approved, we will notify you and issue the refund to your original payment method.

Approved refunds are normally processed by us within 10 business days.

Please note that your bank or payment provider may require additional time to process and display the refunded amount in your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at assel@drinknowheysa.com.