Terms of service

Last updated: August 15, 2026

Overview

Welcome to NOWHEY.

The terms “we,” “us,” and “our” refer to NOWHEY. NOWHEY operates this website and online store, including the information, content, features, tools, products, and services made available through it (collectively, the “Services”).

Our online store is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and Services to you.

These Terms of Service (“Terms”) describe your rights and responsibilities when accessing or using our Services.

By visiting, accessing, interacting with, or purchasing from our website, you agree to these Terms and our Privacy Policy.

If you do not agree to these Terms, you should not use our Services.

1. Eligibility and Account Information

By using our Services, you confirm that you are legally permitted to enter into transactions under the laws applicable to you.

When using our Services or placing an order, you may be required to provide information such as your name, email address, phone number, billing information, payment information, and shipping address.

You agree that all information you provide is accurate, current, and complete.

If you create an account, you are responsible for maintaining the confidentiality and security of your login credentials and for activity conducted through your account.

You may not sell, transfer, assign, or license your account to another person without our permission.

2. Our Products

We make reasonable efforts to display and describe our products as accurately as possible.

However, product packaging, appearance, colors, and other visual details may vary slightly from what appears on your screen due to device settings, photography, manufacturing updates, or packaging changes.

Product descriptions, ingredients, nutritional information, availability, pricing, and packaging may be updated when necessary.

We reserve the right to:

  • Modify or discontinue products.

  • Limit quantities available for purchase.

  • Restrict sales to certain locations or customers where appropriate.

  • Update product information when necessary.

Nothing on our website should be interpreted as a guarantee that a product will always remain available.

3. Orders

Submitting an order constitutes an offer to purchase products from NOWHEY.

An order is considered accepted once we confirm it and successfully process the applicable payment.

We reserve the right to refuse, cancel, or limit an order where reasonably necessary, including in cases involving:

  • Product unavailability.

  • Pricing or listing errors.

  • Payment issues.

  • Suspected fraud or unauthorized transactions.

  • Incorrect customer information.

  • Unusual order quantities or suspected unauthorized resale.

If we cancel or modify an order after payment has been made, we will take appropriate steps regarding the payment and notify you using the contact information provided with your order.

Please review your order carefully before submitting it. Once an order has entered processing or fulfillment, we may not be able to cancel or modify it.

Returns and refunds are governed by our Refund & Return Policy.

Products purchased through our consumer store are intended primarily for personal or household use unless otherwise agreed with NOWHEY.

4. Prices and Payments

All prices displayed on our website are shown in the applicable currency indicated at checkout.

Prices, promotions, offers, and discounts may change without prior notice.

The price applicable to your purchase will be the price displayed and confirmed when your order is placed, subject to correction of genuine pricing or technical errors.

Any applicable taxes, shipping charges, delivery fees, or other charges will be displayed where applicable before you complete your purchase.

You agree to provide accurate and complete billing and payment information.

By submitting payment details, you confirm that you are authorized to use the selected payment method.

Payments may be processed by third-party payment providers and may also be subject to their terms and conditions.

5. Shipping and Delivery

Available shipping methods, estimated delivery times, and applicable delivery charges will be displayed during checkout or otherwise communicated through our website.

Delivery times are estimates and may be affected by circumstances outside our reasonable control, including:

  • Carrier delays.

  • Incorrect or incomplete delivery information.

  • Public holidays.

  • Weather conditions.

  • Operational disruptions.

  • Customs procedures where applicable.

Customers are responsible for providing complete and accurate delivery information.

If an order arrives damaged, incorrect, or otherwise affected by an issue, please contact us as soon as possible in accordance with our Refund & Return Policy.

6. Product Storage and Use

Customers are responsible for following any storage, handling, preparation, or consumption instructions displayed on the product packaging or provided by NOWHEY.

Products should not be consumed after their stated expiry date or if the packaging or safety seal has been materially compromised before use.

If you receive a damaged or compromised product, please contact us before consuming it.

7. Intellectual Property

Unless otherwise stated, the content available through our Services—including our brand name, logos, trademarks, product names, website design, text, images, graphics, videos, illustrations, and other materials—is owned by or licensed to NOWHEY and is protected by applicable intellectual property laws.

You may use our website for personal and non-commercial purposes.

Without our prior written permission, you may not:

  • Copy or reproduce substantial portions of our content.

  • Modify or create derivative works from our content.

  • Republish or commercially distribute our content.

  • Sell, sublicense, or exploit our intellectual property.

  • Use our trademarks or branding in a manner that suggests an unauthorized affiliation with NOWHEY.

All third-party trademarks displayed through the Services remain the property of their respective owners.

8. Third-Party Services and Tools

Our website may provide access to services, features, applications, or tools operated by third parties.

These may include payment providers, delivery services, analytics services, social media platforms, or other integrations.

Third-party services are governed by the terms and policies of their respective providers.

We are not responsible for third-party services that we do not control, except where responsibility cannot legally be excluded.

9. Third-Party Links

Our Services may contain links to websites or platforms operated by third parties.

We do not control these websites and are not responsible for their content, availability, security, products, services, or privacy practices.

If you choose to use a third-party website, you should review its applicable terms and policies.

10. Relationship with Shopify

Our online store is powered by Shopify.

Shopify provides the technology and infrastructure used to operate certain parts of our online store.

Products purchased through this website are sold by NOWHEY, not Shopify.

Your purchase contract is therefore with NOWHEY, subject to these Terms and applicable law.

Certain information may be processed by Shopify in connection with its provision of e-commerce services. More information about how personal information is processed is available in our Privacy Policy and Shopify’s applicable privacy documentation.

11. Privacy

Personal information collected through our Services is handled in accordance with our Privacy Policy and applicable data protection requirements.

Our Privacy Policy explains the types of personal information we may collect, how we use and share it, and the choices or rights available to you.

12. Reviews, Feedback, and Submissions

If you voluntarily submit reviews, suggestions, comments, ideas, photographs, or other content to us (“Feedback”), you confirm that you have the right to submit that content.

Unless otherwise agreed, you grant NOWHEY a non-exclusive, worldwide, royalty-free right to use, reproduce, display, distribute, adapt, and publish that Feedback for legitimate business and promotional purposes.

You must not submit content that:

  • Violates applicable law.

  • Infringes another person’s intellectual property or privacy rights.

  • Contains malicious software or harmful code.

  • Is knowingly false or misleading.

  • Is abusive, threatening, defamatory, or otherwise unlawful.

You remain responsible for the content you submit.

We reserve the right to remove content that violates these Terms or applicable law.

13. Errors and Inaccuracies

Occasionally, information on our website may contain typographical errors, pricing errors, inaccuracies, technical issues, or omissions relating to matters such as:

  • Product descriptions.

  • Pricing.

  • Promotions.

  • Availability.

  • Shipping charges.

  • Delivery estimates.

We reserve the right to correct genuine errors or inaccuracies and update information where necessary.

If an error materially affects an order you have already placed, we may contact you to explain the issue and, where appropriate, provide available options in accordance with applicable law.

14. Prohibited Uses

You may only use our Services for lawful purposes.

You must not use our Services to:

  • Violate applicable laws or regulations.

  • Infringe intellectual property or privacy rights.

  • Submit fraudulent, false, or misleading information.

  • Harass, threaten, abuse, or harm another person.

  • Distribute viruses, malware, or other harmful code.

  • Attempt to gain unauthorized access to our website, accounts, systems, or infrastructure.

  • Interfere with the security or proper operation of the Services.

  • Conduct unauthorized scraping, data extraction, or automated access that materially interferes with our Services.

  • Impersonate another person or entity.

  • Engage in fraudulent purchases or payment activity.

  • Use the Services in a manner intended to damage NOWHEY, Shopify, our service providers, or other users.

We may restrict or terminate access to the Services where we reasonably believe these Terms have been violated.

15. Suspension and Termination

We may suspend or terminate access to our Services where reasonably necessary, including where:

  • These Terms have been materially violated.

  • Fraudulent or unlawful activity is suspected.

  • Our systems or users are at risk.

  • We are required to do so by law.

Termination does not affect any rights, payments, obligations, or liabilities that arose before termination.

Provisions that are intended by their nature to continue after termination will remain effective.

16. Disclaimer of Warranties

We aim to provide accurate and reliable Services, but availability and functionality may occasionally be affected by maintenance, technical issues, third-party services, or circumstances outside our reasonable control.

To the extent permitted by applicable law, the Services are provided on an “as available” basis.

Nothing in these Terms excludes or limits any warranty, right, or protection that cannot legally be excluded under applicable consumer protection laws.

17. Limitation of Liability

To the fullest extent permitted by applicable law, NOWHEY will not be liable for indirect, incidental, special, or consequential losses arising solely from your use or inability to use the Services.

Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

Nothing in these Terms is intended to exclude or restrict statutory consumer rights available to you under applicable law.

18. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold NOWHEY harmless from third-party claims, losses, or liabilities resulting directly from:

  • Your unlawful use of the Services.

  • Your material breach of these Terms.

  • Your infringement of another party’s rights.

This provision will not apply where the relevant loss was caused by NOWHEY or where such an obligation cannot legally be imposed.

19. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be limited or removed only to the extent necessary.

The remaining provisions will continue in full force and effect.

20. Entire Agreement and Waiver

These Terms, together with our Privacy Policy, Refund & Return Policy, and other policies expressly incorporated into them, constitute the agreement governing your use of the Services.

If we do not immediately exercise or enforce a right available under these Terms, that does not mean we waive that right.

21. Assignment

You may not transfer your rights or obligations under these Terms without our prior written consent.

We may assign or transfer our rights or obligations in connection with a legitimate business restructuring, transfer, merger, acquisition, or similar transaction, subject to applicable law.

22. Governing Law

These Terms and your use of the Services are governed by the applicable laws and regulations of the Kingdom of Saudi Arabia.

Any dispute arising from or relating to these Terms or the Services will be handled by the competent authorities or courts in the Kingdom of Saudi Arabia, subject to applicable law.

Nothing in this section limits any mandatory consumer protection rights available under applicable law.

23. Changes to These Terms

We may update these Terms from time to time to reflect changes to our Services, business operations, or applicable legal and regulatory requirements.

The latest version will be published on this page with an updated “Last updated” date.

Where required by applicable law, we will provide additional notice of material changes.

Your continued use of the Services after updated Terms become effective constitutes acceptance of those Terms where legally permitted.

24. Contact Information

If you have any questions about these Terms of Service, please contact us:

NOWHEY

Email: assel@drinknowheysa.com
Phone: +966 54 505 1756
Address: Ash Shati, Jeddah 23613, Saudi Arabia